2021 has been a big year for INTNT. We introduced our bot training platform to the UK market, helping chatbots to predict user intentions by systematically analysing conversations and predictably interpreting not just what enquirers say, but why they say it.

More recently we announced the launch of our Social Shopper Assistant, extending your WooCommerce store to messaging channels to create a seamless, painless, always-on service.

To celebrate our 2021 successes, we’ve put together a list of our top 4 articles that, if you haven’t already read, you’ll probably find interesting.

happy female customer online shopping on laptop with parcels surrounding her on desk

Jake Ellis | Nov 17, 2021 | Bot Training

Perfect makes perfect: How to get your chatbots up to speed quickly

A chatbot not only allows you to engage with your customers 24/7 but also to provide a friendly and conversational introduction to any potential sales lead. The quality of chatbot-customer interactions matters, so, how do you train your chatbot and do it quickly?

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Futuristic Robotic Hand for a handshake

Jake Ellis | Nov 9, 2021 | Chatbot Automation

Focusing the lens: How the Shared Services industry can benefit from using chatbots for the intelligent automation of processes

One of the biggest business topics this year is Hyper-Automation. But, when you think of streamlining processes and increasing the efficiency in your business what actions do you think of? Very few consider chatbots and their potential for augmenting intelligent automation.

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closeup of robot handshake

Jake Ellis | Oct 15, 2021 | Chatbot Market

The State of the Chatbot Market in 2021 and Beyond

Despite recent advancements in the NLP, many chatbots and many other businesses do not use them at all due to personal experiences with chatbots. This then begs the question: what is the current state of the chatbot market in 2021? More importantly, can chatbots deliver on their basic premise and deliver solid results in 2021 and beyond?

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closeup of robot handshake

Ian Tomlin | Oct 15, 2021 | Bot Training

Why do your chat and voice bots need to understand intent?

In a world that has come closer thanks to mobile telecommunications and the always-on web, buyers want to serve themselves with products, services and knowledge at any time of day. To achieve that level of service delivery capacity, firms are turning to bots. To maximise the effectiveness of bots, they need to be trained not simply to react to known passages of conversation, they need to appreciate what the enquirer really wants.

Read more…

If you want to learn more about INTNT explore our website.

About INTNT.AI

Bringing you reliable solutions, powered by artificial intelligence.

At INTNT, we take a smarter approach to chat and voice bot training. Powered by the latest advances in linguistic reasearch, we equip bots with the communiction skills and knowledge it needs to understand your customers better.