The Latest Insights from our Team

Last Updated July 2021

Latest Articles from INTNT.AI

Our interest topics: #chatbotintents, #chatbottraining #chatbotinnovation, #botintents, #bottraining #botinnovation

Industry Perspectives

Please note: The insights provided in this section are commonly republished from third-party sources. Articles are the exclusive opinions of the authors. NDMC Ltd accepts no liability for their accuracy or for any consequential impacts of any actions resulting from the use of this information.

2021: Our top articles

2021 has been a big year for INTNT. We introduced our bot training platform to the UK market, helping chatbots to predict user intentions by systematically analysing conversations and predictably interpreting not just what enquirers say, but why they say it. More...

Fact File

Things you should know:

  • Chatbots could save businesses $8 billion annually by 2022, up from $20 million in 2017 – Juniper Research
  • 1.4 Billion people use messaging apps – BI Intelligence
  • 41% of consumers said they used chatbots for purchases in 2020 – Drift ‘State of Conversation’
  • Powered by chatbots, online shopping grew to $2.6 trillion in 2020 – Unctad
  • 63% of people would consider messaging an online chatbot to communicate with a business or brand – MINDSHARE ‘Humanity in the machine’
  • There are more than 30,000 Facebook chatbots – TechCrunch
  • It’s estimated that the global chatbot market will reach $1.23 billion by 2025, with compound annual growth rate of 24.3%. 
  • 78% of customers buy from the company that is the first to reply to their inquiry  – Lead Connect
  • 57% of executives said that chatbots deliver significant ROI with minimal effort – Accenture
  • 82% of consumers rate getting an instant reply to their questions as ‘very important’ when contacting a company – Hubspot
  • 80% of consumers who have interacted with chatbots rate their experience as positive – Uberall
  • According to a 2020 study, the usage of chatbots as a brand communication channel has seen a 92% increase since 2019 – Drift
  • 55% of businesses who deploy chatbots generate a larger amount of high quality leads – Drift

Analysis

The facts evidence that consumers are enthusiastic to resolve their questions by using online chatbots.  Unfortunately, the effectiveness of chatbots today is generally woeful.  Not only does this reduce the commercial viability of chatbots (as an alternative to human call center agents), it means that brand credentials are being tarnished by suboptimal technology solutions.

Businesses today have the opportunity to transform their online presence and offer 24/7 support to customers via all form-factor smart devices by transforming their chatbot army into an effective vehicle for above and beyond customer experience.

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