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Last Updated July 2021

Latest Articles from INTNT.AI

Our interest topics: #chatbotintents, #chatbottraining #chatbotinnovation, #botintents, #bottraining #botinnovation

AI Bots are your secret power to unlock deal conversion

AI Bots are your secret power to unlock deal conversion

Promotional deals are the lifeblood of e-commerce. Monthly or even daily discounts, vouchers and promos are standard. It’s a fun and ever-changing space. But Customers know that this space is also wrought with hidden terms and conditions. So, they want to find out more. And, if you have a chatbot in place, they will most often turn to your bot to answer their questions.

This Chatbot increased customer engagement by 50%

This Chatbot increased customer engagement by 50%

Turns out chatbots can delight customers — read more to find out how NTNT.AI does smart bots. And when they are not smart, we train them to become smart. At the heart of what we do is a hybrid approach to understanding and recognising true user...

Press Release: Activating the Voice of the Customer in the Digital Age

Press Release: Activating the Voice of the Customer in the Digital Age

NEWS PROVIDED BY INTNT.AI 16th September, 14:00 BSTLONDON-UK, 16th September 2021—The man behind A*STAR chatbot AI startup—INTNT.AI—explains why knowing what customers care about is the secret to operating successful chat and voicebots.Leveraging best-in-class AI...

Industry Perspectives

Please note: The insights provided in this section are commonly republished from third-party sources. Articles are the exclusive opinions of the authors. NDMC Ltd accepts no liability for their accuracy or for any consequential impacts of any actions resulting from the use of this information.

AI Bots are your secret power to unlock deal conversion

AI Bots are your secret power to unlock deal conversion

Promotional deals are the lifeblood of e-commerce. Monthly or even daily discounts, vouchers and promos are standard. It’s a fun and ever-changing space. But Customers know that this space is also wrought with hidden terms and conditions. So, they want to find out more. And, if you have a chatbot in place, they will most often turn to your bot to answer their questions.

Fact File

Things you should know:

  • Chatbots could save businesses $8 billion annually by 2022, up from $20 million in 2017 – Juniper Research
  • 1.4 Billion people use messaging apps – BI Intelligence
  • 41% of consumers said they used chatbots for purchases in 2020 – Drift ‘State of Conversation’
  • Powered by chatbots, online shopping grew to $2.6 trillion in 2020 – Unctad
  • 63% of people would consider messaging an online chatbot to communicate with a business or brand – MINDSHARE ‘Humanity in the machine’
  • There are more than 30,000 Facebook chatbots – TechCrunch
  • It’s estimated that the global chatbot market will reach $1.23 billion by 2025, with compound annual growth rate of 24.3%. 
  • 78% of customers buy from the company that is the first to reply to their inquiry  – Lead Connect
  • 57% of executives said that chatbots deliver significant ROI with minimal effort – Accenture
  • 82% of consumers rate getting an instant reply to their questions as ‘very important’ when contacting a company – Hubspot
  • 80% of consumers who have interacted with chatbots rate their experience as positive – Uberall
  • According to a 2020 study, the usage of chatbots as a brand communication channel has seen a 92% increase since 2019 – Drift
  • 55% of businesses who deploy chatbots generate a larger amount of high quality leads – Drift

Analysis

The facts evidence that consumers are enthusiastic to resolve their questions by using online chatbots.  Unfortunately, the effectiveness of chatbots today is generally woeful.  Not only does this reduce the commercial viability of chatbots (as an alternative to human call center agents), it means that brand credentials are being tarnished by suboptimal technology solutions.

Businesses today have the opportunity to transform their online presence and offer 24/7 support to customers via all form-factor smart devices by transforming their chatbot army into an effective vehicle for above and beyond customer experience.

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