AI Bots are your secret power to unlock deal conversion

Promotional deals are the lifeblood of e-commerce. Monthly or even daily discounts, vouchers and promos are standard. It’s a fun and ever-changing space. But Customers know that this space is also wrought with hidden terms and conditions. So, they want to find out more. And, if you have a chatbot in place, they will most often turn to your bot to answer their questions.

Chatbots on mobile

Customer service experience has gone mobile. That means your brand credentials, its ability to tap into new business opportunities and its chances to impress customers and new prospects – all rely on the quality of response your bot gives to enquirers.

How to train chatbots

Customer Service Experience is the most frequently targeted area for digital transformations in the corporate world today. This is understandable. In a world that has come closer thanks to mobile telecommunications and the always-on web, buyers want to serve themselves with products, services and knowledge at any time of day. To achieve that level of service delivery capacity, firms are turning to bots.

Is your chat or voice bot upsetting customers?

Many companies treat their deployed bots as a ‘fire and forget’ project, but that creates thousands of potentially frustrating customer experiences that bosses really don’t have a clue about. Bots have awesome potential to transform customer experience for the better and to generate lots of lovely new sales leads, but leave them on autopilot and not regulate their performance is bad news.

Is your chatbot broken?

In an era of digital and an always mobile, always online audience, the ‘idea’ of chatbots as a vehicle to supporting customer and prospect inquiries appeals to business owners. Done well, it offers another way of helping audiences to serve themselves with the answers they are looking for. It means any business can economically offer a 24/7 provision to answer support requests, raise interest in new products, and generate new business opportunities.

The best way to connect your WooCommerce or Shopify online store to WhatsApp and other social media apps in 2022

It’s not enough to start user journeys from the landing page of your website anymore. Companies will be working much harder in 2022 to bring their sites and web-shops to their customers, tapping into the social media platforms they like to use—and probably powered by AI-driven chatbot technologies to streamline user experience and to minimize cost of sale and operating costs.

Why bots make poor customer service agents

Customer Service Experience is the most frequently targeted area for digital transformations in the corporate world today. This is understandable. In a world that has come closer thanks to mobile telecommunications and the always-on web, buyers want to serve themselves with products, services and knowledge at any time of day. To achieve that level of service delivery capacity, firms are turning to bots.

Why do your chat and voice bots need to understand intent?

Customer Service Experience is the most frequently targeted area for digital transformations in the corporate world today. This is understandable. In a world that has come closer thanks to mobile telecommunications and the always-on web, buyers want to serve themselves with products, services and knowledge at any time of day. To achieve that level of service delivery capacity, firms are turning to bots.