Is your chatbot broken?

Living with bots In an era of digital and an always mobile, always online audience, the ‘idea’ of chatbots as a vehicle to supporting customer and prospect inquiries appeals to business owners. Done well, it offers another way of helping audiences to serve...

Why bots make poor customer service agents

Chat and voice bots are the new frontier of customer service experience. Around the world, IT teams are huddled in backrooms trying to work out how to make theirs work better. It's become a major IT project, and burden. Why? Because training bots isn't easy. Consider...

How to train chatbots

The promise of bots Chat and voice bots are the new frontier of customer service experience. Around the world, IT teams are huddled in backrooms trying to work out how to make theirs work better. It's become a major IT project, and burden. Why? Because training bots...