Are chatbots the future of corporate training?
By jake ellis | Dec 17, 2021
Learning and development are an often overlooked part of business. It is important that corporate leaders have an accurate grasp of available training courses, but so often learning resource management can be seen as an inconvenience. No manager wishes to add the task of helping employees navigate through a wide portfolio of training resources and activities to their already expansive to-do list
Focusing the lens: How the Shared Services industry can benefit from using chatbots for the intelligent automation of processes
By jake ellis | Nov 09, 2021
One of the biggest business topics this year is Hyper-Automation. But, when you think of streamlining processes and increasing the efficiency in your business what actions do you think of? Very few consider chatbots and their potential for augmenting intelligent automation.
Practice makes perfect: How to get your chatbots up to speed quickly
By jake ellis | Nov 17, 2021
The first point of contact with your customer can often be crucial in securing sales. As more purchases are now made online, that first point of contact for many prospective buyers is a chatbot.
The state of the chatbot market in 2021 and beyond
By jake ellis | Oct 15, 2021
Chatbots were predicted to revolutionise customer service across the internet, replacing the need for human customer service agents and to provide 24×7 accessibility that most companies could not afford.
Top 5 Chatbot Trends in 2022
By jake ellis | Jan 25, 2022
Most internet users have encountered a chatbot at some point in their lives. How can any of us forget the frustration of “sorry I don’t understand” prompts? Indeed, chatbots are far from a new kid on the block and are still evolving, and yet to realize their full potential.
Why are chatbots being ignored by the UK’s insurance industry?
By jake ellis | Oct 06, 2021
AI is set to take over the world. Although that may have been the premise of a dystopian sci-fi film of the past, it is true of the present, although with much less sinister undertones. Rather than sentient, malevolent bots seeking to destroy humanity, AI instead holds the answer to increasing demands on customer service.
Your Next Form Could Look Like This: Why it’s time for a complete overhaul of our online forms
By jake ellis | Nov 26, 2021
Have you ever completed an online purchase without filling out a payment form? I doubt it. The internet is built on online forms, whether they are being used in eCommerce, applications, or customer surveys.