Bots are great - but only if they understand you
By Jude Tan | Dec 22, 2022
Chatbots have come a long way in delivering value to organizations. However, at the end of the day, bots still need to understand how humans communicate, and to be able to discern the intent-object within a statement, to be truly effective, as was the case in a recent NTU study on Counselling Chatbots.
What are Customer Service Chatbots?
By Jude Tan | Jan 05, 2023
Chatbots help reduce customer service costs by providing automated assistance to customers around the clock, freeing up your customer service agents to handle more complex or high-priority tasks. They are also capable of handling fairly complex tasks and are better able to provide consistent services as compared to human agents.
Why are open text chatbots so unreliable?
By Jude Tan | Dec 27, 2022
Open text (or what we might call AI) chatbots have not had a good rep in real life use cases. Learn more about why open text bots fail, and the challenges behind such bots. At INTNT, we specialize in training such bots to produce ground-breaking levels of accuracy that result in true AI bots.