The latest insights

The best way to connect your WooCommerce or Shopify online store to WhatsApp and other social media apps in 2022

It’s not enough to start user journeys from the landing page of your website anymore. Companies will be working much harder in 2022 to bring their sites and web-shops to their customers, tapping into the social media platforms they like to use—and probably powered by AI-driven chatbot technologies to streamline user experience and to minimize cost of sale and operating costs.

Are chatbots the future of corporate training?

Learning and development are an often overlooked part of business. It is important that corporate leaders have an accurate grasp of available training courses, but so often learning resource management can be seen as an inconvenience. No manager wishes to add the task of helping employees navigate through a wide portfolio of training resources and activities to their already expansive to-do list

Your Next Form Could Look Like This: Why it’s time for a complete overhaul of our online forms

Have you ever completed an online purchase without filling out a payment form? I doubt it. The internet is built on online forms, whether they are being used in eCommerce, applications, or customer surveys.

Practice makes perfect: How to get your chatbots up to speed quickly

The first point of contact with your customer can often be crucial in securing sales. As more purchases are now made online, that first point of contact for many prospective buyers is a chatbot.

Focusing the lens: How the Shared Services industry can benefit from using chatbots for the intelligent automation of processes

One of the biggest business topics this year is Hyper-Automation. But, when you think of streamlining processes and increasing the efficiency in your business what actions do you think of? Very few consider chatbots and their potential for augmenting intelligent automation.

The state of the chatbot market in 2021 and beyond

Chatbots were predicted to revolutionise customer service across the internet, replacing the need for human customer service agents and to provide 24×7 accessibility that most companies could not afford.

Why are chatbots being ignored by the UK’s insurance industry?

AI is set to take over the world. Although that may have been the premise of a dystopian sci-fi film of the past, it is true of the present, although with much less sinister undertones. Rather than sentient, malevolent bots seeking to destroy humanity, AI instead holds the answer to increasing demands on customer service.

AI Bots are your secret power to unlock deal conversion

Promotional deals are the lifeblood of e-commerce. Monthly or even daily discounts, vouchers and promos are standard. It’s a fun and ever-changing space. But Customers know that this space is also wrought with hidden terms and conditions. So, they want to find out more. And, if you have a chatbot in place, they will most often turn to your bot to answer their questions.

This Chatbot increased customer engagement by 50%

INTNT.AI does smart bots. And when they are not smart, we train them to become smart. At the heart of what we do is a hybrid approach to understanding and recognising true user intent.

Press Release: Activating the Voice of the Customer in the Digital Age

Leveraging best-in-class AI technologies, A*STAR spinoff INTNT.AI has remarkably boosted chatbot customer satisfaction by three times for financial services companies. Manuel Ho, CEO of INTNT.AI explains why he’s so passionate about a customer experience future powered by understanding buyer intent.

Press Release: Startup AI tech company sets out to transform chat and voicebot customer satisfaction

In an era of digital and an always mobile, always online audience, the ‘idea’ of chat and voice bots as a vehicle to supporting customer and prospect enquiries appeals to businesspeople. Done well, bots offer ANOTHER WAY of helping audiences to serve themselves with the answers they are looking for. It means any business can economically offer 24 hours a day, seven days a week provision to answer support requests, raise interest in new products, and convert new business opportunities.

Is your chatbot broken?

In an era of digital and an always mobile, always online audience, the ‘idea’ of chatbots as a vehicle to supporting customer and prospect inquiries appeals to business owners. Done well, it offers another way of helping audiences to serve themselves with the answers they are looking for. It means any business can economically offer a 24/7 provision to answer support requests, raise interest in new products, and generate new business opportunities.

Chatbots on mobile

Customer service experience has gone mobile. That means your brand credentials, its ability to tap into new business opportunities and its chances to impress customers and new prospects – all rely on the quality of response your bot gives to enquirers.

Is your chat or voice bot upsetting customers?

Many companies treat their deployed bots as a ‘fire and forget’ project, but that creates thousands of potentially frustrating customer experiences that bosses really don’t have a clue about. Bots have awesome potential to transform customer experience for the better and to generate lots of lovely new sales leads, but leave them on autopilot and not regulate their performance is bad news.

Why do your chat and voice bots need to understand intent?

Customer Service Experience is the most frequently targeted area for digital transformations in the corporate world today. This is understandable. In a world that has come closer thanks to mobile telecommunications and the always-on web, buyers want to serve themselves with products, services and knowledge at any time of day. To achieve that level of service delivery capacity, firms are turning to bots.

How to train chatbots

Customer Service Experience is the most frequently targeted area for digital transformations in the corporate world today. This is understandable. In a world that has come closer thanks to mobile telecommunications and the always-on web, buyers want to serve themselves with products, services and knowledge at any time of day. To achieve that level of service delivery capacity, firms are turning to bots.

Why bots make poor customer service agents

Customer Service Experience is the most frequently targeted area for digital transformations in the corporate world today. This is understandable. In a world that has come closer thanks to mobile telecommunications and the always-on web, buyers want to serve themselves with products, services and knowledge at any time of day. To achieve that level of service delivery capacity, firms are turning to bots.