Bots are great - but only if they understand you
By Jude Tan | Dec 22, 2022
Counselling chatbots useful but struggle to give personalised advice, handle suicide cases: NTU study | The Straits Times
"But the bots can still trip up when responding to poorly worded responses, or statements with nuanced meanings, such as suggesting a job as a neuroscientist after being told by a user that he “(felt) like dying now”.
Dr Martinengo said there is still some way for chatbots to bridge the gap, adding that many are still unable to understand broken English or nuanced language."
Chatbots have come a long way in delivering value to organizations. However, at the end of the day, bots still need to understand how humans communicate, and to be able to discern the intent-object within a statement, to be truly effective. This is something that we specialize in at INTNT. With our proprietary training models, we are able to detect and correct not just missed intents, but more importantly, false positives, the bane of the bot world. We increase the accuracy of bots using natural language expressions from typical industry standards of around 40% accuracy to well over 90%. More importantly, we have automated the process such that we removed 95% of the human load in training bots - needing only someone to review the results (as opposed to manually reviewing every utterance). And we deliver bots in various languages, trained to discern and understand local language nuances, and industry and company specific vernacular. Ping us to learn more.
AI Bots are your secret power to unlock deal conversion
By ian tomlin | Oct 02, 2021
Promotional deals are the lifeblood of e-commerce. Monthly or even daily discounts, vouchers and promos are standard. It’s a fun and ever-changing space. But Customers know that this space is also wrought with hidden terms and conditions. So, they want to find out more. And, if you have a chatbot in place, they will most often turn to your bot to answer their questions.
Are chatbots the future of corporate training?
By jake ellis | Dec 17, 2021
Learning and development are an often overlooked part of business. It is important that corporate leaders have an accurate grasp of available training courses, but so often learning resource management can be seen as an inconvenience. No manager wishes to add the task of helping employees navigate through a wide portfolio of training resources and activities to their already expansive to-do list
Chatbots on mobile
By ian tomlin | Jun 09, 2021
Customer service experience has gone mobile. That means your brand credentials, its ability to tap into new business opportunities and its chances to impress customers and new prospects – all rely on the quality of response your bot gives to enquirers.