Why are open text chatbots so unreliable?
By Jude Tan | Dec 27, 2022
Open text (or what we might call AI) chatbots have not had a good rep in real life use cases. Learn more about why open text bots fail, and the challenges behind such bots. At INTNT, we specialize in training such bots to produce ground-breaking levels of accuracy that result in true AI bots.
Bots are great - but only if they understand you
By Jude Tan | Dec 22, 2022
Chatbots have come a long way in delivering value to organizations. However, at the end of the day, bots still need to understand how humans communicate, and to be able to discern the intent-object within a statement, to be truly effective, as was the case in a recent NTU study on Counselling Chatbots.
Chatbots, stupid imitators or genius technological innovation?
By joel | Oct 25, 2022
An alternative perspective on the issues surrounding chatbots and how we can improve their effectiveness right now. A lot has and is being said about the intelligence of bots. Or, more specifically, how bots are not intelligent enough. What I’d like to add to the debate is that we also need to talk about the intelligence of users!
Top 5 Chatbot Trends in 2022
By jake ellis | Jan 25, 2022
Most internet users have encountered a chatbot at some point in their lives. How can any of us forget the frustration of “sorry I don’t understand” prompts? Indeed, chatbots are far from a new kid on the block and are still evolving, and yet to realize their full potential.
The best way to connect your WooCommerce or Shopify online store to WhatsApp and other social media apps in 2022
By ian tomlin | Jan 07, 2022
It’s not enough to start user journeys from the landing page of your website anymore. Companies will be working much harder in 2022 to bring their sites and web-shops to their customers, tapping into the social media platforms they like to use—and probably powered by AI-driven chatbot technologies to streamline user experience and to minimize cost of sale and operating costs.
Your Next Form Could Look Like This: Why it’s time for a complete overhaul of our online forms
By jake ellis | Nov 26, 2021
Have you ever completed an online purchase without filling out a payment form? I doubt it. The internet is built on online forms, whether they are being used in eCommerce, applications, or customer surveys.
Practice makes perfect: How to get your chatbots up to speed quickly
By jake ellis | Nov 17, 2021
The first point of contact with your customer can often be crucial in securing sales. As more purchases are now made online, that first point of contact for many prospective buyers is a chatbot.
Focusing the lens: How the Shared Services industry can benefit from using chatbots for the intelligent automation of processes
By jake ellis | Nov 09, 2021
One of the biggest business topics this year is Hyper-Automation. But, when you think of streamlining processes and increasing the efficiency in your business what actions do you think of? Very few consider chatbots and their potential for augmenting intelligent automation.
The state of the chatbot market in 2021 and beyond
By jake ellis | Oct 15, 2021
Chatbots were predicted to revolutionise customer service across the internet, replacing the need for human customer service agents and to provide 24×7 accessibility that most companies could not afford.
Why are chatbots being ignored by the UK’s insurance industry?
By jake ellis | Oct 06, 2021
AI is set to take over the world. Although that may have been the premise of a dystopian sci-fi film of the past, it is true of the present, although with much less sinister undertones. Rather than sentient, malevolent bots seeking to destroy humanity, AI instead holds the answer to increasing demands on customer service.
AI Bots are your secret power to unlock deal conversion
By ian tomlin | Oct 02, 2021
Promotional deals are the lifeblood of e-commerce. Monthly or even daily discounts, vouchers and promos are standard. It’s a fun and ever-changing space. But Customers know that this space is also wrought with hidden terms and conditions. So, they want to find out more. And, if you have a chatbot in place, they will most often turn to your bot to answer their questions.
Chatbots on mobile
By ian tomlin | Jun 09, 2021
Customer service experience has gone mobile. That means your brand credentials, its ability to tap into new business opportunities and its chances to impress customers and new prospects – all rely on the quality of response your bot gives to enquirers.
Is your chat or voice bot upsetting customers?
By ian tomlin | Jun 09, 2021
Many companies treat their deployed bots as a ‘fire and forget’ project, but that creates thousands of potentially frustrating customer experiences that bosses really don’t have a clue about. Bots have awesome potential to transform customer experience for the better and to generate lots of lovely new sales leads, but leave them on autopilot and not regulate their performance is bad news.