Why are open text chatbots so unreliable?

Open text (or what we might call AI) chatbots have not had a good rep in real life use cases. Learn more about why open text bots fail, and the challenges behind such bots. At INTNT, we specialize in training such bots to produce ground-breaking levels of accuracy that result in true AI bots.

Bots are great - but only if they understand you

Chatbots have come a long way in delivering value to organizations. However, at the end of the day, bots still need to understand how humans communicate, and to be able to discern the intent-object within a statement, to be truly effective, as was the case in a recent NTU study on Counselling Chatbots.

Top 5 Chatbot Trends in 2022

Most internet users have encountered a chatbot at some point in their lives. How can any of us forget the frustration of “sorry I don’t understand” prompts? Indeed, chatbots are far from a new kid on the block and are still evolving, and yet to realize their full potential.

Are chatbots the future of corporate training?

Learning and development are an often overlooked part of business. It is important that corporate leaders have an accurate grasp of available training courses, but so often learning resource management can be seen as an inconvenience. No manager wishes to add the task of helping employees navigate through a wide portfolio of training resources and activities to their already expansive to-do list

Your Next Form Could Look Like This: Why it’s time for a complete overhaul of our online forms

Have you ever completed an online purchase without filling out a payment form? I doubt it. The internet is built on online forms, whether they are being used in eCommerce, applications, or customer surveys.

Practice makes perfect: How to get your chatbots up to speed quickly

The first point of contact with your customer can often be crucial in securing sales. As more purchases are now made online, that first point of contact for many prospective buyers is a chatbot.

Why do your chat and voice bots need to understand intent?

Customer Service Experience is the most frequently targeted area for digital transformations in the corporate world today. This is understandable. In a world that has come closer thanks to mobile telecommunications and the always-on web, buyers want to serve themselves with products, services and knowledge at any time of day. To achieve that level of service delivery capacity, firms are turning to bots.

How to train chatbots

Customer Service Experience is the most frequently targeted area for digital transformations in the corporate world today. This is understandable. In a world that has come closer thanks to mobile telecommunications and the always-on web, buyers want to serve themselves with products, services and knowledge at any time of day. To achieve that level of service delivery capacity, firms are turning to bots.