What are Customer Service Chatbots?
By Jude Tan | Jan 05, 2023
Chatbots help reduce customer service costs by providing automated assistance to customers around the clock, freeing up your customer service agents to handle more complex or high-priority tasks. They are also capable of handling fairly complex tasks and are better able to provide consistent services as compared to human agents.
The best way to connect your WooCommerce or Shopify online store to WhatsApp and other social media apps in 2022
By ian tomlin | Jan 07, 2022
It’s not enough to start user journeys from the landing page of your website anymore. Companies will be working much harder in 2022 to bring their sites and web-shops to their customers, tapping into the social media platforms they like to use—and probably powered by AI-driven chatbot technologies to streamline user experience and to minimize cost of sale and operating costs.
Focusing the lens: How the Shared Services industry can benefit from using chatbots for the intelligent automation of processes
By jake ellis | Nov 09, 2021
One of the biggest business topics this year is Hyper-Automation. But, when you think of streamlining processes and increasing the efficiency in your business what actions do you think of? Very few consider chatbots and their potential for augmenting intelligent automation.
Is your chatbot broken?
By ian tomlin | Jun 30, 2021
In an era of digital and an always mobile, always online audience, the ‘idea’ of chatbots as a vehicle to supporting customer and prospect inquiries appeals to business owners. Done well, it offers another way of helping audiences to serve themselves with the answers they are looking for. It means any business can economically offer a 24/7 provision to answer support requests, raise interest in new products, and generate new business opportunities.